Serving Newcastle & Lake Macquarie for over 15 years

Your Newcastle Florist

Flower arrangements from a Newcastle florist

    Purchasing Info   

SEASONAL CHANGES
Some flowers pictured are available only at certain times of the year, therefore may not always be around at the time you order.  We will always do our best to ensure you get exactly what you choose but when something is no longer in season or out of stock we will substitute with another flower type of equal beauty and value.


THREE DAY RETURN POLICY
On average, the flowers should last between 3 and 5 days.  Should your flowers perish within three (3) days of the delivery date and we are satisfied that all care instructions provided have been followed, we will be happy to resend new flowers.  We reserve the right to request photos or images of the original flowers.  We require that any dissatisfaction with the freshness of the flowers be communicated to us within 3 days of delivery. 

To assist in quality control, it is our policy to collect the original flowers.  Regretfully, we cannot arrange a resend of fresh flowers to you if the original flowers are disposed of or images are not available.


CANCELLATIONS/REFUNDS
Cancellations or alterations to orders must be made within 24 hours of ordering.  We are unable to cancel orders that are already prepared and are with our courier for delivery.  An administrative fee of $10 will be deducted and your refund will be processed via the same means in which you paid (ie credit card).

 

FLOWER CARE INSTRUCTIONS
Care instructions must be followed in order to increase the life and enjoyment of your flowers. To assist in prolonging the life of cut flowers (bouquets), we recommend cutting the stems on a sharp angle and changing the water in the vase every two days.  A sachet of flower preservative is included with every bouquet we send.  If your order is an arrangement (with flowers placed in floral foam), the water level must be topped up daily and the foam not allowed to dry out at any time.  Air conditioning, extreme heat or changes in climate may have an adverse affect on the flowers, so please ensure they are stored somewhere where the climate is at a consistent temperature.

We never disclose your personal details to anyone.

Our Business

Floral Haven Florist is  located in Belmont NSW  delivering exquisite & innovative floral designs to Newcastle & Lake Macquarie.

We have a passionate team who love what they do to make your time with Floral Haven Florist a great experience.

We’ve earned a reputation over the years of excellent service & beautiful quality flowers that are carefully selected each day to ensure they stay looking great for longer.

We appreciate your business & taking the time to visit our online store, please enjoy browsing & feel free to contact our friendly team if you would like any questions answered.

 

    Delivery   

At Floral Haven Florist we provide flexible and affordable solutions for  flower deliveries to Newcastle & Lake Macquarie.  We offer delivery for premium arrangements, colourful bouquets, and thoughtful gifts. 

Our delivery policies are as follows:

•  Flower Deliveries 6 Days a Week (Not Sundays or Public Holidays)
•  Delivery Anywhere in the Newcastle & East Lake Macquarie Areas for $15
•  Same Day Delivery (Orders Placed By 12pm Weekdays & 10am Sat)
•  Delivery Options for Areas Outside Newcastle & East Lake Macquarie areas via Interflora
•  Collection and Redelivery Options When Recipient Isn’t Home

Now that you’ve found Floral Haven Florist your quest for the best flower delivery service is over.  We’re here to assist in the selection of the perfect floral gift for your loved one.  Whether you’re sending flowers to commemorate a special occasion or for no reason at all, we’re here to offer a fast, reliable delivery service. For assistance, please feel free to contact us
on 02 4945 0700
.

Global delivery details
If you need flowers delivered further away, we are a long standing member of Interflora, so we can get your delivery pretty much anywhere on the globe!

Deliveries outside the Newcastle & East Lake Macquarie region – please call us on (02) 4945 0700 and one of our experienced staff will be happy to help organise this for you.

Recipient not home?  Our professional couriers will use their discretion and will leave the flowers in a safe spot, in water and out of the elements, or return them to our shop.  A card will be left in the letterbox detailing where the flowers have been left, or with our phone number, in which case we can organise redelivery or collection.